Maxwell Air Force Base   Right Corner Banner
Join the Air Force

News > Online feedback aids services improvements
Online feedback aids services improvements

Posted 6/30/2011   Updated 6/30/2011 Email story   Print story

    


by Kelly Deichert
Air University Public Affairs


6/30/2011 - MAXWELL AIR FORCE BASE, Ala. -- Providing feedback directly to facility managers is as easy as logging onto www.42fss.us and clicking on the "ICE" button.

The Interactive Customer Evaluation system accepts customer feedback through online comment cards. The responses go directly to the activity managers and the commander.

Comments can be anonymous, or customers can provide contact information and request a reply.

The service came to Maxwell Air Force Base a year ago, thanks to the efforts of the 42nd Force Support Services marketing staff.

"The ICE program helps us improve our facilities," said Rachel Mathis, the site manager at Maxwell. "We're always trying to find ways to make things better."

Customers can comment on 42nd FSS activities, such as the bowling centers, outdoor recreation and restaurants. The site also accepts feedback on base services, including education and training services, the Military Personnel Flight, lodging and the veterinarian clinic.

The commissaries and Army and Air Force Exchange Service facilities, including the food court restaurants, shoppettes and Class VI store, are listed as well.

"Providing good feedback helps us recognize our best associates," said Patricia Austin, general manager of the Maxwell/Fort Rucker Consolidated Exchange. "Constructive feedback helps us identify problems and ultimately improve service to all customers."

The ICE program offers customers a direct link to managers, allowing facilities to make productive changes in the community.

"A trend of customer comments regarding problems with our gas dispenser printers led us to purchase new state-of-the-art printers at a cost of $18,000 that are far more reliable for our customers," Ms. Austin said. "They don't jam like the other printers, and the printers cut the receipt for the customer."



tabComments
11/1/2012 1:11:10 PM ET
I had a pleasure and comforting conversation with Airman Garrido. I recently returned froman overseas tour and it is good to be backhome.Airman Garrido was assertive and very informative in helping me with several changesand appts for my whole famiyShe gave me the confident in knowing their staff is ready and concerned about health
Vanessa Warren, Maxwell Family Routine Medical
 
Add a comment

 Inside Maxwell AFB

ima cornerSearch

tabSocial Media Dashboard
Facebook

Facebook

Twitter

Twitter

YouTube

YouTube

tabTop StoriesRSS feed 
Holly Petraeus touts financial protection resources availabe through CFPB

Officer Training School graduates first total force class

Maximize your work out with MaxFit

CCAF graduates largest class to date

Maxwell-Gunter wingmen plan to "rise to the occasion"

NASCAR driver visits Maxwell

Happy 67th Birthday Air Force from Maxwell Air Force Base

"Hiring our Heroes" stops in Montgomery

SOS shortens to increase attendance

Air Force revamps AEF

  arrow More Stories

tabAETC NewsRSS feed 
Luke EOD Airmen endure Operation Enduring Training

New 19th AF commander outlines way ahead

Laughlin lieutenant saves life  2

Keesler recognized for energy conservation accomplishments

AETC civic leaders visit Academy   1

Luke cuts ribbon on F-35 Academic Training Center

First F-35A operational weapons load crew qualified


Site Map      Contact Us     Questions     USA.gov     Security and Privacy notice     E-publishing  
Suicide Prevention    SAPR   IG   EEO   Accessibility/Section 508   No FEAR Act