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News > ID card wait times to shorten
ID card wait times to shorten

Posted 11/1/2013   Updated 11/1/2013 Email story   Print story


by Donovan Jackson
42nd Air Base Wing Public Affairs

11/1/2013 - MAXWELL AIR FORCE BASE, Ala.-- -- Customers needing new or updated identification cards can now cut to the front of the line using the RAPIDS Appointment Scheduler website.

Using the scheduling site, people can block a 15-minute appointment with the 42nd Military Personnel Section to get priority service over walk-ins.

"The program will benefit the customers of the 42nd Force Support Squadron and MPS by ensuring their time is well-used and their needs are met in a timely manner," said 2nd Lt. Monica Clements, officer in charge of Customer Support, for the 42nd FSS.

Under the current walk-in process, the MPS cannot guarantee that a customer will be seen as soon as they walk in. However, by utilizing the online scheduler, customers can walk in at their appointment time and expect to be seen promptly.

"The website is a great source for appointment information in addition to being especially beneficial for active duty, retired members and those with dependent children," Clements said.

"When used by our customers, the appointment scheduler will effectively shorten wait times significantly and inform members of what they need to bring for their appointments, further reducing wasted time and frustrations. We cannot guarantee a short wait time for those who do not have appointments scheduled, but we value every customer's time as if it were our own," she added.

To schedule an appointment, visit The link is available on the Maxwell website at

RAPIDS is owned and maintained by the Defense Manpower Data Center, which is the Department of Defense's human resource information source, serving as the authoritative source of information on more than 42 million people now and previously connected to DOD.

8/8/2015 2:00:21 PM ET
I am a retired military member and had an appointment to get a new ID card for my wife. The young man who served us was excellent...very courteous and informative. This was around 1430 yesterday. Our appointment took less than ten minutes. That's the good news. In line in front of us was a young man who had come from Atlanta with his father and he was told that the walk-in time was only from 1100 to 1300 and that they could not help him. Really While we were there we saw four different personnel behind the counter at any one point in time. it seems to me that someone could have helped out. It's not as if they seemed very busy. There was no one waiting for an appointment when we finished. Ironically while waiting I read all the messages about how good the support was. One of the messages was about how a dozen personnel jumped in response to a General's request for an appointment the next morning. This reminded me of when I was first assigned to the Air War College back in 1
Claude Fortin, Alabama
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