Maxwell Air Force Base   Right Corner Banner
Join the Air Force

News > 42nd MDG launches nurse advice line
42nd MDG launches nurse advice line

Posted 5/16/2014   Updated 5/16/2014 Email story   Print story

    


by Donovan
Jackson


5/16/2014 - MAXWELL AIR FORCE BASE, Ala.  -- Created to provide access to health care advice, 24 hours a day, seven days a week, the 42nd Medical Group will launch its new nurse advice line today.

The NAL will allow patients immediate access to health care advice from registered nurses such as home care guidance. Through the advice line, nurses can also book an acute appointment for the caller if one is available or refer the patient to a local urgent care center or emergency room.

"The NAL will provide major benefits to our patients and staff," said Lt. Col. Lee Alexander, chief nurse at the 42nd MDG. "Patients will be able to reach a live person for quicker resolution and be assisted to the appropriate level of care. In some cases, patient calls will be transferred to their teams in the military training facilities or patients will be booked an acute appointment with their assigned provider. If the patient is sent for civilian care instead, the NAL will provide this information to the teams, so they have a better awareness of the status of their patient population."

Alexander believes that the benefits of the advice line will ultimately enhance patient continuity and relationships with their assigned teams while also easing nurse workloads.

"The NAL will allow nursing staff to better triage the many calls and emails they receive daily, so those who are most ill are cared for first, whether by NAL registered nurses or by the MTF nursing staff," said Alexander.

For those seeking consultation with a registered nurse at any time, call 1-800-874-2273 and choose option one.



tabComments
No comments yet.  
Add a comment

 Inside Maxwell AFB

ima cornerSearch

tabSocial Media Dashboard
Facebook

Facebook

Twitter

Twitter

YouTube

YouTube

tabTop StoriesRSS feed 
Time for additional unlimited check-out lane at Maxwell commissary

Military Saves Week at Maxwell

CLEP Prep program starting at Maxwell

Children's Dental Health Month at Maxwell

Intramural golf to begin at Maxwell

Maxwell and the Civil Rights Movement

OTS eliminates component distinctions

Airmen focus on heritage during National Prayer luncheon

Away for Valentine’s Day

Maxwell website connects volunteers with community

  arrow More Stories

tabAETC NewsRSS feed 
AETC website undergoing extreme makeover

Laughlin Air Force Club member wins truck

Living legend receives ROTC Distinguished Alumni award

Commentary – NCOs echo through eternity

D-models return to flight after longeron repair

Pillars of resiliency: spiritual resilience

Top cop visits Luke


Site Map      Contact Us     Questions     USA.gov     Security and Privacy notice     E-publishing  
Suicide Prevention    SAPR   IG   EEO   Accessibility/Section 508   No FEAR Act