42nd Medical Group no longer processing prescriptions from off-base providers amid COVID-19
Air University Public Affairs
/ Published March 26, 2020
Maxwell Air Force Base, Ala. – The 42nd Medical Group’s Pharmacy is no longer processing prescriptions made by off-base providers, effective immediately.
All new civilian prescriptions, paper and electronic, are suspended due to minimized Mission Essential Staffing at the pharmacy.
Existing refills can be ordered by calling the automated system at (334) 953-7971 or (800) 732-6117, please allow 72 – 96 hours for processing. Delivery to Gunter Annex will be suspended.
If you would like your prescription to be transferred to an off-base pharmacy, please have that pharmacy fax the requests to (334) 953-5272 and the base pharmacy will contact them with your prescription.
The operating hours are: 7:30 a.m. – 4:30 p.m., Monday through Friday.
If you have any questions, please leave a message at (334) 953-6868.
For a complete list of pharmacy benefit options please visit https://tricare.mil/CoveredServices/Pharmacy/FillPrescriptions or calling your local TRICARE insurance pharmacy contractor at 1-877-363-1303.
"Due to the greater strain placed on our medical team because of COVID-19, we are forced to make some adjustments since we simply do not have the manning or capability to keep up with the influx of routine appointments and the filling of prescriptions from network providers on top of doing all that we can to protect against the spread of COVID-19.” said Col. Jeanette Frantal, 42nd MDG commander. “If the prescription has already been processed at the 42 MDG, we will provide refills. Any new prescriptions prescribed at the 42 MDG will continue to be filled as well. All NEW prescriptions generated by a network provider must be filled by the network provider. Current MDG mission essential manning will only allow us to fill in-house prescriptions and refills for prescriptions that have already been activated. For all returning patients, continue to call in the Refill Line first at 334-953-7971. We care about all of our patients and the wellbeing of all our community members will always be one of our top priorities.”