42nd MDG addresses patients about pharmacy changes
Air University Public Affairs
/ Published April 04, 2020
MAXWELL AIR FORCE BASE, Ala. --
We greatly appreciate your patience and cooperation as we adjust our operations to protect you and our staff.
We have implemented a few temporary process changes in our pharmacy and as a result are now able to receive electronic network/off base civilian provider prescriptions.
To use this option please do the following:
1) Ask your off base provider send a new electronic prescription to the DoD Maxwell ePhcy.
2) Activate the prescription: call (334) 953-6868 and leave a message. Then allow 72-96 hours for processing.
Services that are still temporarily suspended due to COVID-19 modified operations:
- New civilian paper prescription service
- Special Purchase medications (non-formulary). To see if your medication is on the TRICARE formulary, search it at https://www.express-scripts.com/static/formularySearch/2.9.5/#/formularySearch/drugSearch
- Delivery to Gunter Annex
Refills: Existing refills can be ordered by calling the automated system at (334) 953-7971 or (800) 732-6117; please allow 72 – 96 hours for processing.
If you would like your prescription to be transferred to an off-base pharmacy, please have that pharmacy fax the requests to (334) 953-5272 and the base pharmacy will contact them with your prescription. (If you have any questions, please leave a message at (334) 953-6868.
We appreciate your patience and continued support!
Your Trusted Care Guardians