Base Services Reductions and Closures

• Single point of entry; health screening all individuals prior to entering the facility
• Acute care concerns will continue to be addressed 
• Routine appointments will be booked in the future as the situation improves
• Duty hours: 0730-1630: 953-3368
• Nurse Advice line: 1-800-TRICARE
• Baptist Health Drive-Up (24/7 ops) - COVID-19 Test Site Available, Call 334-747-0150 for more information. [Individuals are required to call before visiting drive-up site]
• Pharmacy: Operating hours are: 7:30 a.m. – 4:30 p.m., Mon-Fri. The pharmacy is no longer processing paper prescriptions made by off-base providers, effective immediately. The pharmacy is now accepting electronic prescriptions from off-base providers. All new paper civilian prescription are suspended due to minimized Mission Essential Staffing at the pharmacy. Existing refills can be ordered by calling the automated system at (334) 953-7971 or (800) 732-6117, please allow 72 – 96 hours for processing. Delivery to Gunter Annex will be suspended. If you would like your prescription to be transferred to an off-base pharmacy, please have that pharmacy fax the requests to (334) 953-5272 and the base pharmacy will contact them with your prescription. (If you have any questions, please leave a message at (334) 953-6868)
• Pharmacy FAQ: https://www.maxwell.af.mil/News/Display/Article/2133528/pharmacy-faq/

• To-go meals only
• Occupancy will be limited to 50 percent of the occupancy rate as identified by the Fire Marshall, and will include both employees and customers in the count.

• Closed until further notice

• Closed until further notice

• 0900-1800 Mon-Sat
• 1100-1700 Sun

Maxwell Express, Maxwell Class Six, Maxwell MCS, OTS MCS and Express, Gunter Express are operating normally.

Occupancy will be limited to 50 percent of the occupancy rate as identified by the Fire Marshall, and will include both employees and customers in the count.

• 1000-1400 Mon-Fri
• Closed Sat-Sun
• Occupancy will be limited to 50 percent of the occupancy rate as identified by the Fire Marshall, and will include both employees and customers in the count.

• Starting 10 April - Closed until further notice

• Closed until further notice

• 0800 - 1700 Mon-Sat
• Occupancy will be limited to 50 percent of the occupancy rate as identified by the Fire Marshall, and will include both employees and customers in the count.

• 1200-1700 Mon-Sat (Pick-up only), accepting phone orders
• Occupancy will be limited to 50 percent of the occupancy rate as identified by the Fire Marshall, and will include both employees and customers in the count.  

• Closed until further notice

• Closed until further notice

• Closed until further notice

• 1000-1700 Mon-Fri
• Closed Sat-Sun
• Occupancy will be limited to 50 percent of the occupancy rate as identified by the Fire Marshall, and will include both employees and customers in the count.

• 1000-1800 Mon-Fri
• 1000-1700 Sat-Sun
• Occupancy will be limited to 50 percent of the occupancy rate as identified by the Fire Marshall, and will include both employees and customers in the count.

• Virtual services only; no walk-ins
• Maxwell: 953-2353
• Gunter: 953-2353

• Virtual services by appointment only
• Phone: 953-2186

• AU Library Physical Building is closed effective 26 March 2020, until further notice

• Request a physical print book and arrange pick up.

• AU Library team is available virtually to assist.

• No in-person services
• Religion specific changes; see individual Facebook pages for specific information
• Email: 42ABW.HC@us.af.mil
• Phone: 953-2109
• After-duty hours: 953-7474

• Virtual services only; no walk-ins
• Phone: 953-6119
• Email: 42FSS.FCA.Workflow@us.af.mil

• ID cardholders only--no guests/visitors and no Early Bird shopping
• Occupancy will be limited to 50 percent of the occupancy rate as identified by the Fire Marshall, and will include both employees and customers in the count.

• Primary Deployments & PCS only
• All others on standby
• Phone: 953-3020

• Walk-ups available ONLY for Emergencies
• Users can submit tickets and chat with technicians at https://www.ServiceCenter.af.mil
• Users can call 1-888-996-1629 for support
• On-call technicians also available in case of emergency (334-953-1000)

• Email only; no walk-ins
• 42ABW.CSC.CommunitySupport.1 @us.af.mil

• Take-out only

• Virtual services and appointments only--no walk-ins
• Phone: 953-5959

• Virtual only, 42ABW.ME@us.af.mil, 953-6010

• 1-night reservations only (will honor existing reservations)

• No visitors, until further notice
• No work details
• Phone: 334-293-2100

• Customer Service counter pausing in-person ops
• Email: Maxwell.finance@us.af.mil
• Phone: 953-3288

• Counseling via phone and email only
• Email: 42LRSpersonalproperty @us.af.mil
• Phone: 334-318-7933

• Reduced hours: 0730 – 1200 M-F
• Phone: 953-9917
• All customers are encouraged to use electronic means to communicate
• IDRC: 42LRS.LGRDX.LogisticsPlans@us.af.mil
• IPR: 42FSS.FSMPR@us.af.mil

• Complains via phone or email; no walk-ins
• Hotline: 334-953-7283
• Email: ryan.hardeman.2@us.af.mil, Kelley.marcell@us.af.mil

• Finger-printing paused
• Email: 42sfs.s5x.ip@us.af.mil or 42abw.ip@us.af.mil

• No Space-A Reservations
• Self-quarantined guests' trash disposal self-service

• MICAPS and Vectrus Supply Spt only
• All others on reduced processing

• No walk-ins
• Virtual services only
• Phone: 953-7961, email 42fss.fsmmmanpower@us.af.mil

• DEERS in-person appointments only, https://rapids-appointments.dmdc.osd.mil to make appt.
• All other services offered virtually
• Phone: 953-6487

• No walk-ins
• Virtual services only
• Phone: 953-7005

• No walk-ins
• Virtual reservation only
• Outdoor Rec: 953-6144
• ITT: 953-6351

• Portrait studio-mission essential only (Army DA, Marine and Navy promotion photos, passports, ISOPREP). No walk-in service. By appointment only (953-7369/7981)
• Location photography-historical documentation and alert support only
• Self-help center and equipment checkout closed

• All training classes in March postponed
• Normal services via email and phone
• Email: 42abw.secce@us.af.mil
• Phone: 953-2001 or 5639

• Normal services via email and phone
• Email: 42ABW.SARC@us.af.mil
• Phone: 334-953-7272

• Terminal closed; Virtual appointments only
• Phone: 334-430-9869
• All calls directed to standby phone
• Virtually tracking in/outbound via SMS

• Tax Center by appointments only 953-3529
• All other in-person services/appointments are paused, legal assistance is emergency only, email ja@us.af.mil

• For scheduled sick call appointment only, call 334-953-7357
• Routine appointment canceled until further notice
• Scheduled sick call appointments will be completed as drop-off services. Staff will discuss the appointment needs and patient history with you then collect your pet while you relax in the comfort of your vehicle. Payment for services will be made over the telephone once the appointment is completed.

• Courses canceled until 29 Apr.
• Virtual Services: cynthia.Cuppernell@us.af.mil

Maxwell Gates: Maxwell Blvd (24/7)