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  • Keeping an eye on customer service

    You know that feeling you get when you receive great customer service? It really makes you feel special and valued. Equally as important, a negative customer service experience can leave a lasting impression - one that quickly frustrates and encourages you to spend your money and time elsewhere. Experiencing both good and bad customer service helps
  • Deployment: Are You Prepared?

    What would you do if you were told you had to deploy on a rapid response contingency? Are you prepared? This is what happened to me on Dec. 27, 2004 while traveling home from work.  On Dec. 26, 2004, a massive underwater earthquake triggered a series of devastating tsunamis along the coasts of most landmasses bordering the Indian Ocean, inundating
  • Develop Your Vision

    Imagine, if you will, an adaptive training environment that sits inside a bare room. This environment can be manipulated to simulate any task - from simple to complex. With the flick of a switch or push of a button, the bare room transforms into a living, breathing, interactive experience. Sounds and smells abound, people appear and interact, and
  • Investing in our Air Force future

    Can I interest you in an investment that is guaranteed to generate a positive return?  It's a low risk high reward investment proven to produce tangible long term rewards and personal satisfaction.  Over the last 20 years I've been an aggressive participant.  The return on my investments has been personally satisfying and professionally
  • Take time to recharge your batteries

    Today's high ops tempo in the Air Force demands that all individuals be mentally and physically fit and ready to accomplish the mission. The stressors and demands are unrelenting and our ability to survive and cope in this fast-paced environment is directly related to our internal energy reserves. Just like a battery, when we are "fully charged" we
  • Medical commander lists anchors of leadership

    With just a little over 20 years in the Air Force, I recently had an incredible opportunity to deploy in support of Operation Enduring Freedom. As the 455th Expeditionary Medical Operations Squadron Commander at Bagram Airfield, I was responsible for the Emergency Department, Operating Room, Inpatient Units, Outpatient and Dental Clinics, Public
  • "If Not You, Then Who?"

    Complaint resolution is the justification for the Inspector General. An IG spends about 60 percent of his time assisting U.S. Air Force people to connect them with the appropriate folks to deal with their problems. At a glance, what's the problem with that? Nothing! That's what IGs do. But, there really is a problem with it. If the airman has to
  • Lorenz on Leadership -- Greeting Carmen

    If you haven't seen the Air Education and Training Command headquarters building, you're missing out. It is a grand, historic building, nestled under age-old oak trees, that was built in the 1930's. Although initially used as an academic hall for new Air Force aviators, the building has had many uses over the years. Today it, along with sister
  • Leadership... Are You Ready?

    To most, only 8.5 years of service in the Air Force is not a long time. You certainly aren't retirement eligible. However I have encountered many different situations both personally and professionally that have molded me into leadership. I have experienced fatherhood, divorce, numerous deployments and even death, all of which consciously or
  • Lest we forget

    As I reflect on the holocaust, one of the most horrific times in the history of mankind, I cannot fathom how Adolph Hitler, a grotesque excuse of a human being, led a nation to systematically murder more than 9 million innocents. Evil is too small of a word to adequately define the atrocities perpetuated by the Nazi Hate Machine. According to his
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