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Look to the right horizon
I'm not Ulysses S. Grant, and neither are you. Let me explain how this profound insight changed my life. Just inside the doorway of my office sets a famous photograph of General Grant. It's the one that looks exactly like the comedian, Robin Williams. I'm not big on collecting things, least of all pictures of people I'm not related to; but when I
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7/31
2009
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Intangibles and the art of leadership
One of Colin Powell's leadership principles states that "Leadership is the art of accomplishing more than the science of management says is possible." Just as masterpieces painted by art's great masters can't be reduced to sterile checklists of fundamental and necessary components of genius, the same holds true for great practitioners of
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7/24
2009
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Lorenz on Leadership – It’s all about service
A few weeks ago, Staff Sgt. Sarah Price worked diligently as a radar approach control (RAPCON) controller within the 71st Operations Group at Vance Air Force Base, Okla. If anyone had asked her what she did, her response would have been simple and quick, "I control aircraft." No one would argue the importance of her job, especially since it
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7/20
2009
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A command philosophy
Command, in its simplest form, is the successful management of people, resources, equipment and processes. The commander's job is to ensure the mission is accomplished but at the same time, ensure his greatest asset, the people, are taken care of. The commander must articulate his vision for the squadron and communicate with subordinates in such a
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7/17
2009
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Lorenz on Leadership – It’s all about service
A few weeks ago, Staff Sgt. Sarah Price worked diligently as a radar approach control (RAPCON) controller within the 71st Operations Group at Vance Air Force Base, Okla. If anyone had asked her what she did, her response would have been simple and quick, "I control aircraft." No one would argue the importance of her job, especially since it
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7/16
2009
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Reflections on a command tour
As I clean out my office and pack for another permanent change of station, or PCS, I cannot believe two years as a commander here at Maxwell have past. The opportunity to lead two Air Force squadrons, one here at the 42nd Medical Group, and another while deployed to a trauma hospital in Iraq, has provided the leadership lessons of a lifetime. I
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7/02
2009
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Lorenz on Leadership - The art of objective decision-making
Making decisions is something we all do each and every day. Most decisions are made without much thought, almost unconsciously and, in many cases, automatically. Others, however, are decisions that involve time and thought, and can impact more than just ourselves. These are the decisions where the process is an art - it defines who we are as
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6/29
2009
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Let's revitalize the Air Force 'family'
When I joined the Air Force, 19 years ago, I expected to integrate into a family. I was raised as an Army "brat," spent most of my memorable childhood overseas, and saw my parents share their lives with other military families. Those in uniform became my aunts and uncles, and their kids were like cousins. Truthfully, I was closer to them than
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6/26
2009
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The toughest assignment of my career
I've been an Air Force journalist for more than decade and have covered everything from combat Purple Heart presentations in Iraq to a memorial service for two Airmen killed fighting terrorism in the Philippines, but this past Memorial Day weekend was by far the most difficult assignment of my career... I wasn't too excited when I first got news
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6/19
2009
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Keeping an eye on customer service
You know that feeling you get when you receive great customer service? It really makes you feel special and valued. Equally as important, a negative customer service experience can leave a lasting impression - one that quickly frustrates and encourages you to spend your money and time elsewhere. Experiencing both good and bad customer service helps
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6/13
2009
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